Contact colorgrade.video
There is no form and no ticket system: write an email and a person reads it. Replies usually come within a few working days.
Email hello@colorgrade.video
What to write about
- Something went wrong. Tell us the browser and device, what you did, and what happened: a clip that won’t open, an export that stops, a preview that looks different from the exported file. Please describe the clip (camera, format, length) rather than attaching it; we never need your footage to help.
- A LUT or log profile that doesn’t work. Say which camera and profile it is, or where the LUT came from, and what you expected to see.
- Ideas. A look you wish existed, a control from another grading app you miss in the studio, or a guide that would have helped you.
- Press and partnerships. Questions about how the in-browser grading engine works are welcome.
- Privacy requests. Your videos, LUTs and reference images never reach us, so there is very little we could hold. For anything covered on the privacy page, including requests about analytics data, write to the same address.
Before you write
The colour grading tutorial explains every part of the studio, from reading scopes to exporting a LUT, and the questions on the home page cover uploads, watermarks and quality.