---
title: "Contact colorgrade.video: bugs, ideas, press, privacy"
description: "Email colorgrade.video about a grading bug, a look or feature you would like, a LUT that will not load, press, or a privacy request. Real replies, no forms."
url: https://colorgrade.video/contact
---

# Contact colorgrade.video

There is no form and no ticket system: write an email and a person reads it. Replies usually come within a few working days.

Email [hello@colorgrade.video](mailto:hello@colorgrade.video) 

## What to write about

* **Something went wrong.** Tell us the browser and device, what you did, and what happened: a clip that won’t open, an export that stops, a preview that looks different from the exported file. Please describe the clip (camera, format, length) rather than attaching it; we never need your footage to help.
* **A LUT or log profile that doesn’t work.** Say which camera and profile it is, or where the LUT came from, and what you expected to see.
* **Ideas.** A look you wish existed, a control from another grading app you miss in the studio, or a guide that would have helped you.
* **Press and partnerships.** Questions about how the in-browser grading engine works are welcome.
* **Privacy requests.** Your videos, LUTs and reference images never reach us, so there is very little we could hold. For anything covered on the [privacy page](https://colorgrade.video/privacy), including requests about analytics data, write to the same address.

## Before you write

The [colour grading tutorial](https://colorgrade.video/color-grading-tutorial) explains every part of the studio, from reading scopes to exporting a LUT, and the [questions on the home page](https://colorgrade.video/#faq) cover uploads, watermarks and quality.